Privacy Policy

Last updated: 31 July 2026

Shree Cleaning Pty Ltd respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information when you visit our website, request a quote, submit a booking request or use our cleaning services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Who We Are

Shree Cleaning Pty Ltd (ACN 699 835 286) provides professional house, office and specialty cleaning services in Bunbury and surrounding Western Australian suburbs.

Business address: 48A Forrest Ave, South Bunbury WA 6230, Australia
Email: info@shreecleaning.au
Phone: 0480 045 458

Information We Collect

When you use our website, request a quote, submit a booking request, or contact us, we may collect:

• Your name, email address and phone number.
• Your service address, suburb, postcode and access or parking information.
• Booking details such as the selected service, preferred and alternative dates, property type, property size, frequency, package, selected add-ons and special instructions.
• For office cleaning requests, your company or organisation name, workplace type, floor area, facilities, flooring, service frequency and cleaning requirements.
• For pressure or carpet cleaning, information about surfaces, rooms, condition, access and requested treatments.
• Photos or documents you voluntarily upload to help us assess or complete the work.
• Messages, enquiries, reviews or feedback you choose to send us.
• Technical information such as browser type, device information, IP address, pages visited, cookies and general website usage data where those tools are enabled.

Online payment is not currently enabled on this website, so we do not collect payment-card details through the booking form. Please do not upload identity documents, financial information, health information or other sensitive information unless we specifically request it and it is necessary for the service.

How We Collect Information

We usually collect information directly from you through our website forms, email, telephone calls, messages and in-person communications. We may also receive information from a person making a booking on your behalf, a property manager, a business representative, or a public platform such as Google Business Profile.

How We Use Your Information

We use your information to:

• Respond to enquiries and quote requests.
• Manage booking requests, date availability, confirmations, rescheduling and cancellations.
• Provide cleaning services and prepare accurate quotes.
• Send customer and admin email notifications through our website email system.
• Manage availability, prevent conflicting bookings and maintain service records.
• Improve our website, service information and customer experience.
• Protect our customers, staff, systems and business from misuse, fraud or security risks.
• Maintain business records and meet legal, tax, insurance and administrative requirements.

Emails And Website Notifications

Booking and contact form emails are sent through WordPress using configured SMTP email delivery. This helps make sure customer and admin notifications are delivered reliably. Email records may be stored in WordPress, Hostinger email services, SMTP logs or related systems used to operate the website.

Google Maps, Reviews And Third-Party Services

Our website may use third-party services such as Google Maps, Google Business Profile, Hostinger hosting and email, WordPress, SMTP email delivery, security tools, analytics tools or website plugins. These services may process technical or usage information according to their own privacy terms. Some providers may store or process information outside Australia where their infrastructure operates.

How We Share Information

We do not sell or rent your personal information. We may disclose information only where reasonably necessary to operate the business, including to staff or contractors involved in the requested service, website hosting providers, email and SMTP providers, booking and website tools, IT and security providers, professional advisers, insurers, regulators, law-enforcement bodies, or where required or authorised by law.

Storage And Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No website or email system can be guaranteed completely secure, so please avoid sending highly sensitive information through website forms.

How Long We Keep Information

We keep booking, quote and contact information only for as long as reasonably needed for service delivery, business administration, legal obligations, tax and insurance records, dispute handling and security. When information is no longer required, we take reasonable steps to delete or de-identify it.

Cookies And Analytics

Our website may use essential cookies for normal website operation and may use analytics or security cookies where configured. Embedded services such as Google Maps may also set cookies. You can control cookies through your browser, although disabling essential cookies may affect website functions.

Access, Correction And Privacy Requests

You can request access to personal information we hold about you, ask us to correct inaccurate information, or raise a privacy concern by contacting info@shreecleaning.au. We may need to verify your identity before responding. We will consider and respond to requests within a reasonable period.

Privacy Complaints

Please contact us first if you have a privacy complaint and provide enough information for us to investigate it. We will acknowledge and respond within a reasonable period. If applicable privacy law covers the matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Photos, Reviews And Testimonials

Photos or documents submitted for a quote are used to assess and manage the requested work. We will only publish customer reviews, before-and-after photos or identifying project details where we have permission or the content has already been provided for public business use. If you want a published review or image removed, contact us and we will review the request.

Direct Marketing

We may send service updates or marketing communications where you have consented or where permitted by law. You can unsubscribe at any time using the instructions in the message or by contacting us. Transactional messages about your quote, booking or service are not marketing messages.

Changes To This Policy

We may update this privacy policy when our services, website systems or legal obligations change. The latest version will be published on this page.