Terms & Conditions

Last updated: 31 July 2026

These Terms & Conditions apply when you use the Shree Cleaning website, request a quote, submit a booking request or engage Shree Cleaning Pty Ltd (ACN 699 835 286) to provide cleaning services. Please read them before submitting a request.

1. About Shree Cleaning

Shree Cleaning Pty Ltd provides house, office and specialty cleaning services in Bunbury and surrounding areas of Western Australia. You can contact us at info@shreecleaning.au or 0480 045 458.

2. Quote Requests And Booking Requests

Submitting a website form is a request only. It does not create a confirmed appointment. A booking is confirmed only when we accept the requested work, date, scope and price in writing or by another clear communication.

Office cleaning and pressure cleaning are quote-required services. Other services may also require review where the property is unusually large, heavily soiled, unsafe, difficult to access, materially different from the information supplied, or outside the configured package options.

3. Estimates, Quotes, Prices And GST

Website prices are in Australian dollars. Whether GST is included or added will be stated in the booking summary, quote or invoice. An online estimated total is based on the information and selections you provide and may change if the actual condition, size, access, scope or requirements differ.

We will tell you about a material price or scope change before carrying out additional work. A written quote is valid for the period stated in the quote and may be revised if the information or requested work changes.

4. Your Responsibilities

You agree to provide complete and accurate information and to:

• Provide safe and reasonable access to the property at the agreed time.
• Ensure electricity, running water and suitable access are available where required.
• Secure valuables, fragile items, confidential documents and pets.
• Tell us about access restrictions, parking requirements, alarms and site rules.
• Disclose known hazards, including mould, pests, sharps, bodily fluids, asbestos, unsafe structures, dangerous substances or aggressive animals.
• Obtain any permission needed for us to enter or work at the property.

We may pause, refuse or reschedule work where conditions are unsafe, unlawful, materially different from those disclosed, or outside the agreed scope.

5. Scope Of Work And Additional Services

The service includes only the tasks listed in your accepted quote, booking confirmation or selected package. Add-ons and additional work are charged separately. Results can be affected by age, wear, staining, damage, material condition and previous maintenance. We do not promise complete removal of every stain, mark, odour, mould issue or permanent discolouration.

6. End Of Lease Cleaning

We will perform the agreed end of lease service with due care and skill. Final bond decisions are made by the landlord, property manager or relevant authority. Unless a specific written guarantee is included in your confirmed booking, we do not guarantee the return of a bond or the outcome of an inspection.

7. Dates, Access And Delays

A preferred date is not reserved until we confirm it. Greyed dates in the calendar are unavailable, but you may leave the date blank and mention a preference in the notes for us to consider. Arrival and completion times may vary because of travel, access, job condition or earlier work. We will communicate material delays where reasonably possible.

If we cannot enter the property or start work because access is unavailable or the site is unsafe, we may treat the visit as a late cancellation and charge reasonable costs where those costs were disclosed and are permitted by law.

8. Cancellations And Rescheduling

Please tell us as early as possible if you need to cancel or reschedule. Any cancellation fee, deposit condition or minimum notice period that applies will be disclosed in your quote or booking confirmation. Where permitted by law, we may recover reasonable costs caused by a late cancellation, failed access or work already performed.

We may reschedule because of staff illness, unsafe conditions, severe weather, equipment failure or circumstances outside our reasonable control. If we do, we will offer a reasonable alternative.

9. Payment

Payment timing and accepted methods will be stated in the quote, booking confirmation or invoice. You must pay undisputed amounts by the due date. We may suspend future services while an overdue amount remains unpaid, subject to applicable law.

10. Property, Pre-Existing Conditions And Damage

We take reasonable care while providing services. Please identify fragile items, existing damage and surfaces requiring special treatment before work begins. Tell us about any concern or alleged damage as soon as reasonably practicable so we can inspect and respond. We are not responsible for pre-existing damage, ordinary wear, inherent defects, colour variation, unstable fittings or damage caused by incorrect or incomplete information, except to the extent the law provides otherwise.

11. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be provided with due care and skill, be fit for a disclosed purpose where applicable, and be supplied within a reasonable time where no time is agreed. Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

12. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable. Any limitation in these Terms applies only to the extent permitted by law and does not affect non-excludable rights under the Australian Consumer Law.

13. Photos, Documents And Communications

You confirm that you have the right to provide any photos, documents and instructions submitted with a request. We use them to assess, quote, schedule and provide the service. We will not use identifiable customer images for marketing without permission. Our handling of personal information is explained in our Privacy Policy.

14. Website Use And Intellectual Property

You must not misuse the website, attempt unauthorised access, submit unlawful or harmful material, or interfere with website operation. Website text, branding, graphics and original content belong to Shree Cleaning or its licensors and may not be reproduced commercially without permission.

15. Changes, Severability And Governing Law

We may update these Terms for future requests and services. The version in effect when a booking is confirmed applies to that booking unless we agree otherwise. If one provision is unenforceable, the remaining provisions continue to apply.

These Terms are governed by the laws of Western Australia, and the parties submit to the courts and tribunals with jurisdiction in Western Australia, subject to any rights that apply under Australian law.

16. Questions Or Complaints

Please contact us at info@shreecleaning.au or 0480 045 458. We will try to resolve service concerns promptly and fairly.